We turned one! 🥳
and we’re feeling all kinds of grateful our #chocfam and your incredible support. 
As a small celebration, we’re doubling referral rewards from 22nd July to 31st August 2025, get $10 for every successful referral  - double the usual S$5 reward!
#chocfam stories
Frequently asked questions

You asked, we answered

If you're new to Chocolate Finance or looking for answers to your questions, this guide will help you learn more about our services and their features.
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About

What is Chocolate Finance?

Chocolate Finance is a new place for your spare cash!  🌟 Enjoy 3% p.a. return on your first S$20k, 2.7% p.a. on your next S$30k and up to 2.7% p.a. on any amount thereafter.

  • Daily returns: See your returns every single day.
  • No lock-ins, withdraw anytime.
  • No complex criteria or hoops to jump through.
  • What's more, we take no fees and make no money until we deliver your returns.

The best part? Returns on your first S$50k are supported by the Chocolate Top-Up Programme, which means if we don't meet the returns we’re working towards during the Qualifying Period, we'll top up the difference. Smiling yet? 😊

Chocolate Visa debit Card: Every Chocolate Finance account comes with a free Visa debit card, with probably the best FX rates in town. Because making life richer starts with spending smarter!

Boost your savings with USD: Enjoy higher returns with the Chocolate USD Account – 4.3% p.a. on your first US$20k, 4% p.a. on your next US$30k, and up to 4% p.a. on balances above US$50k. All the same benefits as SGD, just in USD.

Start making life richer today!

How does Chocolate Finance generate these great returns?

Your money is invested into a portfolio of funds carefully selected to optimise risk-adjusted returns based on factors like duration, yield to maturity, credit quality and currency. This allows the portfolio to deliver a return of 3% p.a. for the first S$20k, 2.7% p.a. on your next S$30k and up to 2.7% p.a. any amount thereafter. We take no fee and make no money until we deliver your returns. What's more, if the portfolio doesn't make 3% p.a. for your first S$20k and 2.7% p.a. on your next S$30k, the difference will be topped up so you enjoy the stated return during the Qualifying Period. Does it get any better than that?

To learn more about what the underlying funds invest in, see our FAQ: 👉 What are the underlying funds?

Is Chocolate Finance a good way to make money?

We certainly think so! But don't worry, we will make sure and understand your financial needs as part of our onboarding process. Enjoy 3.3% p.a. return on your first S$20k, 3% p.a. on your next S$30k and up to 3% p.a. on any amount thereafter. You can see your returns daily in the app and withdraw anytime you like.

Chocolate takes no fee and makes no money until we deliver your return. What's more, if we don't make the 3.3% p.a. on your first S$20k and 3% p.a. on your next S$30k, the difference will be topped up so you enjoy the stated return. Does it get any better than that? Learn more about the top-up in the Terms and Conditions.

How is Chocolate Finance different from others in the market?

Chocolate Finance is a new place for your spare cash.

We are not a bank or a fixed deposit – we don’t require you to lock in your money for long periods, jump through hoops, or deal with confusing tiered rates. With Chocolate Finance, you can see your returns every single day in the app. You can withdraw your money anytime – hello, happy money.

We invest your funds in a carefully curated portfolio, which can include a mix of conservative short-duration fixed income funds and money market funds. The portfolio is currently delivering a return of 3% p.a. on your first S$20k, 2.7% p.a. on your next S$30k and up to 2.7% p.a. on amounts above that. And if we don’t meet that return for your first S$50k the Qualifying Period (3% p.a. on your first S$20k and 2.7% p.a. on your next S$30k), we’ll top up the difference to ensure you enjoy the full return. What’s more, Chocolate Finance only makes money once we achieve your return. It doesn’t get better than that, does it? Learn more about our Top-Up Programme here.

To understand more about which underlying funds we are currently investing in, see our FAQ: 👉 What are the underlying funds?

Is Chocolate Finance a Money Market Fund?

Chocolate Finance is not a Money Market Fund. It is a managed account operated by ChocFin Pte. Ltd, licensed by the Monetary Authority of Singapore (CMS101452). The Chocolate Finance managed account, invests your funds in a carefully curated portfolio, which can include a mix of conservative short-duration fixed income funds and money market funds.

To understand more about which underlying funds we are currently investing in, see our FAQ: 👉 What are the underlying funds?

Can I separate my money into different savings goals with Chocolate Finance?

Yes! With Happy Jars, you can organise your money, track your returns and save towards different goals, all within your Chocolate SGD account. Whether you're saving for a holiday, a rainy day or just want to keep some money aside, you can create as many Happy Jars as you like.

Here's how they work:

- Create your Happy Jar: Give it a name and, if you like, set a savings goal and target date. No pressure!

- Add money: Move money into your jar from your Chocolate SGD account, another Happy Jar or directly from your bank.

- Keep your money set aside: Money in Happy Jars can't be spent using your Chocolate card, helping you stay on track with your goals.

- Stay in control: Rename your jar, update your savings goal or target date, move money between jars, or withdraw directly to your Chocolate SGD account or bank.

- You can also close a jar whenever you like.

- Easily view your total balance across all Happy Jars and your Chocolate SGD account on your app homepage.

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Ready to get started? Open your Chocolate app and create your first Happy Jar. Happy saving!

Do I earn returns on money in my Happy Jars?

Absolutely! Your money continues to earn the same happy daily returns, whether it's in your Chocolate SGD account or split into a Happy Jar. Enjoy 2% p.a. on your first S$20 and 1.8% p.a. on your next S$80, based on your combined balance across your Chocolate SGD account and all Happy Jars. Returns are automatically allocated to each jar based on its balance, so you can track how much each one earns daily.

What about the Top-Up Programme? Your Happy Jars are included in your total Chocolate SGD balance for the Top-Up Programme. Creating more jars doesn't mean earning additional returns or receiving extra Top-Up support.

Same happy returns. Just more ways to organise your money!

Where is Chocolate Finance based?

Chocolate Finance is a brand proudly founded in Singapore. Registered under the name Chocfin Pte Ltd, we are a private company founded in Singapore, with our head office located in Singapore.

What are the underlying funds?

The Chocolate Finance managed account is a portfolio of funds currently made up of:

  • Dimensional Short-Term Investment Grade Fixed Income SGD Fund (DSF)
  • UOBAM United SGD Fund (USF)
  • Fullerton Short Term interest rate SGD Fund (FST)
  • LionGlobal Short Duration Bond SGD Fund (LGF)
  • Amova Short Term Bond Fund (NST)
  • LionGlobal SGD Liquid Plus Fund (Acc)

These may change at the sole discretion of the portfolio manager. In your app, you will be able to see the information on each fund and the percentage of money allocated to them.

Are the funds invested globally and am I exposed to FX risks?

The underlying funds of the Chocolate Managed Account are invested globally to optimise returns. Any investments in global currencies are hedged back to SGD to protect against FX risk.

What is the past/historic performance of the portfolio?

Past performance of each individual underlying fund can be found here. Please note past performance is not necessarily indicative of the relevant fund's future results.

What happens if Chocolate Finance gets acquired, goes public or closes?

Nothing happens to your money! It's safe and segregated. We understand that the security of your funds is of utmost importance. As a regulated fund manager, and to ensure that your money is safeguarded, we are required to keep it entirely separate from our own finances, and segregated. Whether your funds are in the form of cash or securities, we use the services of all licensed custodian banks to hold and manage them. This means that if anything happens to Chocolate Finance, your money remains separately custodised (ringfenced) and you can still withdraw it anytime.

Are you covered by the SDIC Singapore Deposit Insurance Corporation, for up to S$100,000?

Chocolate Finance is not covered by the Singapore Deposit Insurance Corporation (SDIC) because we are not a bank. Banks have SDIC protection because if the bank fails, your money is at risk. Chocolate operates differently. Your funds with Chocolate Finance are held separately by trusted custodians, HSBC, State Street, BNP Paribas, and Citibank under the management of our fund managers, and are ringfenced in the event that anything happens to Chocolate. Read more about SDIC here.

Is Chocolate Finance Legitimate?

Yes, Chocolate Finance is absolutely legitimate! Chocolate Finance is a brand of Chocfin Pte Ltd (202347190R) and is a private limited company incorporated in Singapore. Chocfin is a Capital Market Services (CMS101452) licence holder regulated by the Monetary Authority of Singapore.

Returns

How are Chocolate's returns calculated?

Chocolate Finance's returns calculations uses an industry-standard compound interest formula, which aligns with the methodology that most financial institutions employ. With compound interest, we account for "interest on interest," ensuring that the annual return accurately reflects the effective rate of 2% p.a.

Returns are calculated as follows:

Daily: ((102/100)^(1/365.25)) - 1
Monthly: ((102/100)^(30/365.25)) - 1
Annual: ((102/100)^(365.25/365.25)) - 1

For example, with an annual rate of 2% p.a. on a balance of S$10,000, you would see an initial daily return of approximately S$0.59, which gradually increases, assuming you remain invested. Over time, your daily returns could reach around S$1 or S$200 over the year.

This compound interest method provides a more accurate representation of returns, facilitating fair comparisons with other financial institutions. Additionally, it is designed to support customers focused on steady, cumulative growth over time.

📝 Note that If you have more than S$20k in your account, the daily returns on your first S$20k become a part of your balance above S$20k and will in turn enjoy the 1.8% p.a. return applicable to the $20k-$50k tier for compounding purposes.

Why is the return on my balance above S$150k lower than 1.9% p.a.?

Returns for amounts above S$100k can be up to 1.8% p.a., based on the yield to maturities of the underlying assets, however, the actual daily return may fluctuate a little due to market volatility and can either be positive, negative, or even neutral. If you see a few days of small negatives, as Charles Schwab says, "The best course of action is to remain invested and stay the course," or as John Bogle once said, "Stay the course. No matter what happens, stick to your programme."

Your return is calculated using a money-weighted rate, considering the timing and size of your investments. Remember that the 1.8% p.a. return is not guaranteed and there is a potential, although small, for capital losses. Past performance is not necessarily an indication of future performance.

Does Chocolate Finance offer a fixed deposit rate? Is there a lock-in period?

Chocolate Finance is not a bank or a fixed deposit account. We are also not a traditional money market fund or simple bond fund. We are something entirely new.

Unlike traditional fixed deposits, there are no minimum or maximum requirements to open a Chocolate Finance account and your money is never locked in with Chocolate Finance. Withdraw anytime, without penalties.

Do you have a returns calculator to estimate my future savings?

Yes. The Chocolate app includes a Happy Savings planner, returns calculator, that helps you estimate your future savings. Enter your starting balance, monthly contributions and savings timeline to see how your savings could grow based on Chocolate's projected compound returns. It's a simple savings calculator that helps you plan ahead, compare different savings scenarios and set up scheduled Top Ups to help you reach your target.

What is the Chocolate Top-Up Programme and its Qualifying Period?

The Top-Up Programme is a promotional incentive. It's been put in place to support the returns on your first S$50k (currently 3% p.a. on your first S$20k and 2.7% p.a. on your next S$30k) and your first US$50k (currently 4.3% p.a. on your first US$20k and 4% p.a. on your next US$30k) during the Qualifying Period. This means, if for some reason, the portfolio underperforms, the difference will be topped up so you enjoy the current rate.

The Qualifying Period runs from now until 30 June 2026, or until the assets under management for the Chocolate Managed Account reach S$2.5 billion—whichever comes first. Chocolate may, at its discretion, choose to extend or remove the Top-Up Programme.

Chocolate reserves the right to make changes to the Qualifying Period or adjust its rates at any time without prior notice. The Top-Up Programme will apply to the revised rate as long as it's within the Qualifying Period. For more details, please refer to the liquidity and top-up terms and conditions.

Risk disclosure 🤓: This programme does not guarantee capital or returns. Chocolate reserves the right to pause or stop the programme at any time due to market disruptions, over-utilisation, excessive withdrawals, exchange restrictions, or other force majeure events.

What is the funds accounting currency?

The Chocolate Managed Account currently supports SGD and USD!

How often are the stated returns credited to my Chocolate Finance account and available for me to withdraw?

At Chocolate, we like to keep things refreshingly simple. You can see your returns every single day in the Chocolate app. Plus, there's no waiting around – withdraw anytime you like!

What rate is Chocolate Finance offering?

Chocolate Finance offers a return of 3% p.a. on your first S$20k, 2.7% p.a. on your next S$30k, and up to 2.7% p.a. on any amount thereafter. Daily returns. No lock-ins. No complex criteria or hoops to jump through.

See your returns daily in the app. Chocolate takes no fee and only makes money once we deliver the return. This means, if we don't make the returns for your first S$50k or US$50k, the difference will be topped up during the Qualifying Period 🥳. Does it get any better than that? Learn more about the Top-Up Programme here.

With the Chocolate USD account, enjoy 4.3% p.a. on your first US$20k, 4% on your next US$30k, and up to 4% p.a. on balances above US$50k.

Chocolate reserves the right to change the return from time to time in line with market conditions.

Note: Chocolate Finance is not a bank and doesn't 'offer interest'. Instead, your money earns a 'return' based on the performance of the Chocolate Managed Account portfolio designed to deliver the return.

Does Chocolate finance offer guaranteed returns? Can the return ever change?

Guaranteed returns? While we can't "guarantee returns", we invest your funds in a carefully curated portfolio, which can include a mix of conservative short-duration fixed income funds and money market funds. These are still subject to market movements, however, if the portfolio doesn't make the 3% p.a. on your first S$20k and 2.7% p.a. on your next S$30k, the difference will be topped up during the Qualifying Period to ensure you still enjoy the return. Does it get any better than that?

Changes to returns: If we decide to change the returns, rest assured, we will communicate this change to you via an email and push notification. You can withdraw your money at any time if you are not happy with the change.

To understand more about which underlying funds we are currently investing in, see our FAQ: 👉 What are the underlying funds?

How fast does my money start earning returns?

Your money starts earning returns quickly with Chocolate Finance:

  • Balances below S$50k: You'll see returns in your app the next day.
  • Balances above S$50k: Depending on when we receive your money, it takes 3-5 business days to start seeing returns on your latest top-up.
What happens to accumulated returns if I close my account?

If you ever decide to close your account (we would be incredibly sad to see you go), you can withdraw all your money, including the accumulated returns you have earned right up until the day you close. No penalties.

My current Chocolate balance is S$50 - why can I not see any returns?

It's worth noting that the returns you earn on balances less than S$185 are below 1 cent (S$0.01), so perhaps add more than that to start seeing your daily returns!

Can I earn more than 1.9% p.a. on amounts above S$150k?

Yes, it's possible to earn more than 1.8% p.a. on balances exceeding S$50k. This will happen if the underlying portfolio outperforms its return by more than 2% annually over a full-year period. While this outcome is rare because of the portfolio's low volatility design, it's still a possibility.

As you know, we only take a fee (up to a maximum of 2%) once the portfolio has delivered its return (we've got to cover our costs somehow 🤑). However, if the portfolio's return exceeds the return by more than 2% annually, then those excess returns are all yours to enjoy. Ka-ching!

If you'd like to dive into the details 🤓, read away.

Are returns compounded?

Yes, returns are compounded. Enjoy 3.3% p.a. on your first S$20k, 3% p.a. on your next S$30k and up to 3% p.a. on amounts after that. Your returns will accrue daily and will also be compounded. You can see your returns daily in the app. If we don’t make the 3.3% p.a. for the first S$20k and 3% p.a. on your next S$30k, the difference will be topped up during the qualifying period so you enjoy the return.

📝 Note that if you have more than S$20k in your account, the daily returns on your first S$20k become a part of your balance above S$20k and will in turn enjoy the 3% p.a. return applicable to the $20k-$50k tier for compounding purposes.

USD

What is the Chocolate Finance USD account?

Alongside your SGD account, you can now boost your savings in USD with the new Chocolate Finance USD Account.

Here’s why you’ll love it:

🤑 4.3% p.a. on your first US$20k

🤑 4% p.a. on the next US$30k

🤑 and up to 4% p.a. on balances above US$50k

🥰 All with the same benefits of SGD

👌 Add or withdraw USD directly, or convert between SGD and USD instantly - effortlessly and without hassle

The best part:

The Chocolate Top-Up Programme will support both US$50k and S$50k – that’s roughly a combined S$228k+ equivalent in total support.

Daily returns, no lock-ins and no hoops or complicated steps – just the simplicity and flexibility you love about your SGD account.

What are the benefits of opening a USD account with Chocolate Finance?

There are many benefits to opening a USD account in Singapore.

Here’s why you’ll love it:

  • Higher returns: Boost your savings with competitive, higher returns that outperform our SGD account.
  • Favourable exchange opportunities: Hold USD and withdraw directly, or convert back to SGD in the app when exchange rates are in your favour.
  • Diversification made simple: Spread risk by keeping a portion of your savings in a foreign currency, helping to balance your portfolio.
  • Flexibility and control: Seamlessly add or withdraw USD directly from your preferred bank, or convert between SGD/USD instantly in the app, your choice.
  • The best part? The Chocolate Top-Up Programme will support both US$50k and S$50k – that’s roughly a combined S$228k+ equivalent in total support.

Does it get any better than that? Happy money, happy you!

What are the returns for the Chocolate Finance USD account?

With the Chocolate USD account, enjoy 4.3% p.a. on your first US$20k, 4% p.a. on your next US$30k and up to 4% p.a. on any amount thereafter. No lock-ins. No complex criteria or hoops to jump through.

See your returns daily in the app. Chocolate takes no fee and only makes money once we deliver your returns. What's more, if we don't make the 4.3% p.a. for your first US$20k and 4% on your next US$30k, the difference will be topped up during the Qualifying Period so you enjoy the return. Does it get any better than that?

Note: Balances above US$50k are not supported by the Chocolate Top-Up Programme. Chocolate reserves the right to change the return from time to time in line with market conditions.

How can I fund or transfer money to and from my USD account with Chocolate Finance?

You have two easy ways to add money to your USD account: convert between SGD and USD in the app instantly, or transfer USD directly to/from your bank account.

Convert between SGD and USD instantly in the app
• Simply tap ‘Convert’ from your home screen, enter the amount you’d like to convert, and swipe to confirm. You can also tap the rate display to toggle between exchange formats (1 SGD = XX USD or 1 USD = XX SGD).
• Your money starts earning returns quickly. Balances below US$50k – You'll see returns in your app the next day. Balances above S$50k – Depending on when we receive your money, it takes 3-5 business days to start seeing returns.
• To convert USD back to SGD, simply tap ‘Convert to SGD’ and follow the same steps. Conversions are processed instantly both ways.

💡 We use the mid-market exchange rate (like what you see on Google), plus a small, transparent Chocolate Guarantee FX fee to keep things fair and predictable.


Transfer USD directly to/from your bank account
You can now add or withdraw USD directly from your own bank account. This is perfect if you already hold USD elsewhere.

1. Here’s how adding USD directly works:
• Transfers from DBS bank: free, usually instant but may take up to 3 business days to reach your Chocolate account.
• Other banks: bank charges may apply, up to 6 business days to reach your Chocolate account.
• Make sure you're transferring from a bank account in your name, in USD currency only. Transfers from accounts not in your name, or via e-wallets, credit cards, ATMs, or third-party services, will be rejected and refunded. A US$50 handling fee applies to returned transfers, except for DBS refunds, which do not incur this charge.

2. Here’s how withdrawing USD directly works:
• Withdrawals to DBS bank: free, usually 3 business days to reach your account.
• Withdrawals to other banks: US$20 handling fee, up to 6 business days to reach your account.
Note: In some instances – like if you’ve recently added money, converted to/from USD, or made multiple transactions - your withdrawal might take a little longer.


3. 🚨 Important information to keep things smooth
1. Transfers must come from a bank account in your name and in USD only.
2. Money sent from a bank account not in your name will be returned will incur a US$50 fee (Except for DBS refunds, which do not incur this charge, refunds will be reduced accordingly).
3. E-wallets, credit cards, ATMs, or third-party services are not accepted and will be returned with US$50 handling fee reduced.
4. USD Telegraphic transfers are different from SGD FAST transfers and take longer to go through the bank systems. Chocolate will reflect your USD direct deposit as soon as we receive it. If it is not reflected, please check with your sending bank on the expected time since it is different for each bank

How quickly can I access my USD cash with Chocolate Finance, and what is the withdrawal processing time?

You can access your USD anytime, with no minimum or maximum limits on withdrawals.

To withdraw, you can either:
1. Convert your USD back to SGD within the app instantly
– simply tap on ‘Convert to SGD’ and move as much as you like to your SGD balance instantly (Chocolate FX guarantee fee applies when you convert your USD back to SGD). From there, you can withdraw to your linked bank account following our standard SGD withdrawal rules.

2. Withdraw USD directly to your personal bank account:
• Withdrawals to DBS bank: free, usually up to 3 business days to reach your account.
• Withdrawals to other banks: US$20 handling fee, up to 6 business days to reach your account.

⚠️ Note: In some instances – like if you’ve recently added money, converted to/from USD, or made multiple transactions - your withdrawal might take a little longer.

How does Chocolate Finance secure my USD funds?

The security of your funds is our top priority. As a regulated fund manager, we ensure that your money is kept entirely separate from our own finances and is securely segregated. We work with licensed custodian banks to hold and manage your funds, whether they’re in cash or securities. This means that, even if something were to happen to Chocolate Finance, your money remains safely ring-fenced and you can withdraw it at any time.

Will my USD account be subject to any additional fees or conditions?

Just like your SGD account, there are no monthly charges or subscriptions for using Chocolate Finance.

We only make money after you make money, so ensuring you meet your return is our top priority. No fees are charged until your account achieves our Chocolate rates.

If the fund outperforms the stated returns, we’ll take a fee of between 0-2%, depending on the level of outperformance (we’ve got to make our money somewhere 🤑). We will never charge any fees on your 4.3% p.a. returns for your first US$20k or for returns below 4% p.a. on other amounts.

Want the full details? 🤓 You can read all about it here!

What does Chocolate Finance invest in to generate returns for the USD account?

The Chocolate Finance USD managed account is a portfolio of funds currently made up of:

  • Dimensional Global Short-Term Investment Grade Fixed Income USD Fund (DSU)
  • Fullerton Short Term interest rate USD Fund (FST)
  • LionGlobal Short Duration Bond USD Fund (LGF)
  • Aberdeen SICAV I Short Dated Enhanced Income USD Fund (ASF)
  • Amova Shenton Short Term Bond USD Fund (NST)

These may change at the sole discretion of the portfolio manager. In your app you will be able to see the information on each fund and the percentage of money allocated to them.

Can Non-Americans open a USD account in Singapore with Chocolate Finance?

Anyone with a verified Chocolate Finance account can convert money into their Chocolate Finance USD Account.

Are there any FX fees for converting SGD to USD/ USD to SGD in the Chocolate Finance app?

Yes — we charge a small Chocolate FX guarantee fee when you convert your SGD/USD. Exchange rates can shift while your money is being processed. Our FX guarantee fee protects you from these market movements — giving you a locked-in rate at the time of your transfer. No surprises. No hidden charges. No more guessing how much you’ll actually get.

We use the mid-market exchange rate (like the one you see on Google), and apply a small fee to keep things transparent and predictable. In return, you get peace of mind. And the best part? Your USD starts earning daily returns from the very next day.

The Chocolate FX guarantee fee is approximately:

  • 0.25% from Monday 5am to Friday 10:59am SGT
  • 0.50% from Friday 11am to Monday 4:59am SGT

There is a minimum fee of S$0.01/US$0.01 for any conversion.

Chocolate is built to be a happy long-term home for your spare cash — not a place for currency trading. This fee helps us keep it that way: simple, steady, and fair.

🤓 Pro tip: If you prefer not to pay the Chocolate FX guarantee fee, or have existing USD in another account, why not add USD directly!

Account

How do I open a Chocolate Finance account?

Easily! You can open a Chocolate Finance account in minutes.

  • Step 1: Download the Chocolate Finance app from the App Store or Google Play.
  • Step 2: Sign up and verify your identity using Singpass MyInfo.
  • Step 3: Once verified, add money to your account using bank FAST transfer, eGIRO or PayNow QR.

And voila! See your returns daily in the app.

How do I contact customer services?

There are several ways to contact our awesome customer service team. The fastest way is using WhatsApp from within your app. Just tap on the pink WhatsApp icon on the top right corner of your homepage and we'll get chatting!

Alternatively, you can call us on +65 9479 7979. Our customer services will be available from 9am - 6pm Monday - Friday.

Can non-Singapore residents use Chocolate Finance?

We currently only accept Singapore residents.

Please note we are unable to accept:

a) U.S. Citizens or U.S. Permanent Resident (green card) status; or

b) U.S. residency and/or mailing address; or

c) U.S. Taxpayer Identification Number (TIN); or

d) Citizens or residents from high-risk countries (i.e. Iran, North Korea, Russia and Myanmar)

Who can enjoy the Chocolate Finance Welcome Rewards promotion?

New to Chocolate? This one's for you!

If you've never added money to a Chocolate Finance account before, you can qualify for a welcome reward of up to $60.  Simply sign up, verify your identity with Singpass and add at least S$1,000 to your Chocolate SGD account by 31 December 2026. The more you add the more you can get.

Already signed up but haven't added money yet? You're eligible too!

Read the full T&Cs here.

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When will I receive my welcome reward?

Your welcome reward will be credited to your Chocolate SGD account 7 to 10 days after your 30-day holding period ends.

If you signed up with a valid referral code, your reward will be paid in two parts: S15 referral reward will be credited earlier, once you've maintained at least S1,000 in net top-ups for 30 consecutive days. Any remaining welcome reward will follow 7-10 days  after your holding period.

And the best part? Your money continues to earn Chocolate's applicable daily returns while you wait! Read the full T&Cs here.

How much welcome reward can I earn, and how does it work?

The more you add and keep in your Chocolate SGD account, the bigger your welcome reward!

Your welcome rewards:

Welcome Rewards if you signed up using a referral link.

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You have 3 days from your first top-up to add money to your SGD balance. Keep it there for the next 30 days, and your welcome reward will be credited to your account 7 to 10 days later. Got questions check out our

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Here's an example of how it works if you signed up using a referral link:

You add S$10,000 on 1 November. You then have until 3 November to add more money towards your welcome reward.

If you keep your S$10,000 qualifying balance from 4 November to 3 December, you'll earn a S$15 welcome reward, or S$20 with if you signed up with a referral link, provided you meet the referral requirements.

Your reward is based on your lowest end-of-day SGD balance during the 30-day holding period, capped at your eligible top-ups. So if you withdraw money during that time, your reward may be reduced. Adding money back later won't restore your original qualifying amount.

The referral amounts shown already include the S$15 referral reward which is paid separately in the app.  Read the full T&Cs here.

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How are notifications sent? Do I have the option to change?

We’ll keep you in the loop with push notifications sent straight to your phone, so you can stay on top of your account transactions like top-ups, withdrawals, or card spend as they happen.

To receive push notifications, make sure notifications are enabled for the Chocolate Finance app in your mobile device settings, if you haven’t already.

Every notification is also saved in your in-app notification inbox, so nothing gets lost. Just tap the bell icon at the top right of the home screen to view past notifications anytime.

What happens if I change my mobile number?

Please contact customer service via WhatsApp to change your phone number. They will ask for the following details for security purposes:

  • Full name
  • Registered email
  • Old and New mobile number
  • Date of birth
  • A screenshot of your mobile bill statement/app showing your name and mobile number
How do I change the address linked to my Chocolate Finance account?

You change your address in the app using MyInfo to retrieve your new address via Singpass. Just go to "My Account", tap on your name and scroll to the bottom of "My details". Tap on the button " Retrieve myinfo with Singpass" and follow the instructions.

What happens if Chocolate Finance outperforms the return?

We make our money when the fund outperforms the stated returns (we've got to make money somewhere 🤑). If the portfolio returns are higher than 3% p.a on your first S$20k, 2.7% p.a. on your next S$30k or up to 2.7% p.a. on amounts above S$50k, we take the excess as an outperformance fee (between 0-2%, depending on how much the portfolio outperforms). Rest assured, we only make money after you have made your returns.

If the funds' return is more than 2% p.a. above the return, then ka-ching! These returns are yours, you're welcome.

If you'd like to dive into the details 🤓, read away.

What is the balancing item on my live account statement?

The balancing item helps show how we account for market movement so you can have a clear understanding of what's happening with your money. It displays the difference between your account balance and the assets backing your money. Since asset values go up and down, we balance this fluctuation for you so that you get the 2% p.a. return on your first S$20k and 1.8% p.a. return on your next S$30k. There are 2 kinds of balancing items reflected in your live account statement:

1. The Top-Up Programme – If your returns are lower than 2% p.a on your first S$20k and 1.8% p.a. on your next S$30k – the difference is topped up during the Qualifying Period. This difference is reflected as a positive balancing item.

2. An outperformance fee - We make our money when the fund outperforms the stated returns (we've got to make money somewhere 🤑). If your returns are higher than 2% p.a on your first S$20k or 1.8% p.a. on amounts above S$20k, we take the excess as an outperformance fee (between 0-2%, depending on how much the portfolio outperforms). This is reflected as a negative balancing item. Rest assured, we only make money after you have made your returns.

In some circumstances, you may see a combination of both kinds of balancing items. For example, If you have a balance over S$50k and the portfolio is delivering 1.9% p.a. your balancing item would contain both a:

  • 0.1% top-up for the returns on your first S$20k, taking you to the 2% p.a.
  • and a 0.1% outperformance fee for the balance above S$20k, giving you the 1.8% p.a.
How do I check how much money my Chocolate Finance account has made?

Simply open your app and your current balance and daily returns are on the homepage. If you want to see further details on the returns, you can:

  • Tap on the returns banner from the homepage to see the monthly returns you have earned on your first S$50k as well as returns on amounts exceeding that. For a more detailed view, tap on daily returns to see returns for each day. You can also view your lifetime returns (the returns you earned from the day you opened your account).
  • If you're curious about what your money is invested in, navigate to your account page and tap on 'live account statement' to see more details.
  • You may also see your monthly statements on your account page.
Can I have multiple or joint Chocolate Finance accounts?

Chocolate Finance is limited to one, single account per person. But why not refer partners and families using our referral programme? That way, they can access the 3% p.a. returns on their first S$20k, 2.7% p.a. on their next S$30k and up to 2.7% p.a. thereafter and collectively your money is happier!

I've got an idea/suggestion for improvement, how do I share it? Do I get anything in return?

Share your ideas and win - you can help make Chocolate Finance better for everyone. However small or big – tell us what you think, and stand a chance to win up to S$100! From now until 30th June 2026, share feedback, suggestions, or report a bug and the top 3 reporters will be rewarded – 1st place: S$100, 2nd place: S$50, 3rd place: S$25. Rewards will be credited to winners' accounts in April. We can't wait to hear from you.

To get started, simply shake your phone, take a screenshot or tap on the ‘Share your ideas and win’ banner under the 'More with Chocolate' section on your app homepage and follow the instructions on the pop-up!

Money in/out

How do I add money to my Chocolate Finance account and how long does it take?

Adding money to your Chocolate account is simple and convenient. From the homepage of your Chocolate Finance app, tap on 'Add Money' and choose from these options:

  • One-time bank transfer: Make a one-time bank transfer quickly and securely. Log in to your chosen bank account and use your Chocolate account details to make a transfer.
  • Link your bank account for fast future transfers: Easily add money with just one tap using eGIRO, or schedule regular top-ups for ultimate convenience.
  • PayNow QR code: Save or screenshot the QR code and use your bank app to make a PayNow transfer. Remember to come back to the app and re-save your QR code for future PayNow transfers to prevent any issues with outdated reference number.

Please note: Ensure you are transferring money from your own account, as we can only accept payments from accounts that belong to you.

Timeframes for transfers:

  • Singapore FAST and PayNow Transfers are typically instant. If your transfer isn't immediate, allow a few minutes for processing.
How much money can I have in my account? Is there a minimum?

There are no minimum or maximum requirements for the Chocolate Finance account. You can add as much or as little as you like! However, it's worth noting that the returns you earn on amounts less than S$148 or US$87 are below 1 cent, so perhaps add more than that to start seeing your returns daily!

Can I add money to my Chocolate Finance account using a credit card?

Currently, you can only add money to your Chocolate Finance account via FAST bank transfer, eGIRO or PayNow.

How long do withdrawals take to reach my account?

You can request a withdrawal anytime in your app. We know how important it is to have easy access to your money.

While withdrawals contractually take up to 3 business days, they're usually processed a lot faster. Most withdrawals are with you the same day, and almost all arrive within 36 hours.

Why it may take longer:
If you’ve recently added funds, converted to or from USD or made multiple transactions your withdrawal may take a little longer to process. Your money is invested in a portfolio of funds, so we need to sell the relevant investments before transferring the funds back to you. These transactions may not have fully settled by our daily 11am cut-off. In such cases, withdrawals can take up to 7 business days. Learn why this happens.

Can I use CPF or SRS to transfer money into my Chocolate Finance Account?

No, Chocolate Finance is not currently part of the supplementary retirement scheme or the CPF investment Scheme in Singapore.

Can I receive my salary into my Chocolate Finance account?

Unfortunately when it comes to receiving salaries directly into Chocolate Finance accounts, things are not as straightforward as we would like them to be. To ensure compliance, we need to verify that the money you're sending to Chocolate belongs to you (i.e. is coming from an account in your name). If the money is coming from an account that isn't yours — like a salary payment from your employer — we are unable to accept it.

That said, why not set up a recurring top-up to send your salary from your bank to your Chocolate account? This way, you can automatically transfer your hard-earned cash from your bank account to your Chocolate account every month like clockwork!

Can I transfer funds from a bank account that is not mine?

Ensuring the safety and integrity of your financial transactions is our top priority at Chocolate Finance. To maintain robust security measures and comply with regulations, we can only accept money sent from a bank account that bears your name. Therefore, if you send money from an account with a different name, we'll need to reject the transaction and return the money to the original sender.

In the case of a joint bank account, we may require additional verification. This helps us maintain the integrity of your Chocolate Finance experience.

Why was my funds transfer rejected by the other bank?

As much as we would love to help, you will have to ask your other bank this question.

How do I withdraw money from Chocolate Finance?

To make sure your money is safer than ever, all withdrawal accounts must be verified to protect you against scams and fraud. #nottodayscammers

To securely add a verified withdrawal account, simply top up your Chocolate account from a bank account in your name (any amount will do). We’ll verify the account name and number through this deposit and save it for future withdrawals.

You can withdraw your money anytime from your Chocolate Finance account using a FAST bank transfer:

  • Tap "Withdraw" on the Chocolate Finance app homepage.
  • Enter the amount you want to withdraw and swipe to confirm.
  • There are no minimum or maximum withdrawal limits.
  • Your withdrawal will take anywhere from 3 - 6 business days to reach your bank account (or a bit longer if you are withdrawing money you recently added).

Please note: If you add money using PayLah (where we can only verify your name and not the account number) or similar mobile payment solutions (i.e., not directly from your banking app), these accounts will not appear as withdrawal account options.

Why is my withdrawal taking longer than usual?

Most withdrawals arrive within 3 business days. But in some cases, it can take up to 7 business days. This usually happens if you've recently added money, converted to or from USD, or made other transactions around the same time – and those funds haven’t fully “settled” yet behind the scenes.

Chocolate checks your available balance once a day at 11am. That’s our daily cut-off. If your new transactions haven’t finished processing by then, we need to wait for them to settle before we can send your money out. That’s when withdrawals may take up to 7 business days instead of the usual 3 business days.

What does “settled” mean? When you add money or convert currencies, it takes a bit of time for that transaction to finalise behind the scenes and become available for withdrawal — this is called “settling.” It just means the money isn’t quite ready to be used or withdrawn yet.

You can track the status of your withdrawal anytime in the app. We will also keep you informed via email.

Does Chocolate Finance charge to withdraw?

There are no charges or penalties to withdraw your money 😊. Take money out anytime, no restrictions.

Which bank does Chocolate Finance use to collect account holders money?

Chocolate Finance uses DBS for the collection of the account holder's money. Need help adding money to your Chocolate account? See "How do I add money to my Chocolate Finance Account?"

What happens if there are insufficient funds for my eGIRO payment?

If your linked bank account has insufficient funds, the transfer will fail. You’ll get a notification or message in the app letting you know. To fix this, simply top up your bank account and try the transaction again. If the problem persists, you might want to check with your bank to ensure everything’s in order on their end.

How do I schedule a recurring top-up?

Scheduling recurring top-ups with Chocolate is easy and flexible. You have two options:

One-time scheduled transfer: Choose a specific date to schedule a single transfer from your linked bank account.

Regular top-ups: Set up automatic transfers based on your preferred schedule. Define the frequency as monthly, weekly, or quarterly and even set an end date for the schedule. You can also have multiple schedules running simultaneously if needed.

Recurring and one-time transfers will be processed between 8:00 am and 11:00 am on your chosen day. You’ll receive a notification when the top-up has been processed. If you need to make changes, you can easily cancel or adjust your scheduled top-ups within the app.

Is my linked bank account for eGIRO secure?

Absolutely! We’ve implemented robust security measures to safeguard your personal data in the eGIRO system. Your information is encrypted, ensuring only your bank and Chocolate Finance can access it for transactions. eGIRO also employs 2-step verification to enhance security.

We take your privacy seriously and only share your information when required by law or for legal claims. For more details, read our privacy policy. You can also unlink your bank account at any time from the app (this will revoke consent).

Security

How secure is Chocolate Finance?

Security is our top priority. Here's how we keep your account, money, and data secure:

  • We use Singpass to verify your identity, ensuring the safe collection of your personal data.
  • Your money is safeguarded with MAS-licensed institutions.
  • We implement two-factor authentication (2FA) and a pin for transactions and withdrawals exceeding $500, adding an extra layer of protection to your account.
  • We provide real-time alerts to keep you informed of any account activity.
  • Our transaction monitoring system keeps a close eye on all transactions, flagging any suspicious activity, and ensuring your peace of mind.
  • We regularly scan for vulnerabilities and hire independent auditors to conduct internal and external security tests.

Rest assured, Chocolate Finance is operated by Chocfin Pte Ltd, licensed by the Monetary Authority of Singapore (CMS101452).

Is the money in Chocolate Finance Account safe from capital losses, can I lose my principal sum?

The short answer is the money you put into your Chocolate Finance account is not safe from capital losses. However, for the long answer, you need to understand these 3 things:

1. Investment strategy: Any money you put into your account (capital) is then invested into a carefully curated portfolio, which can include a mix of conservative short-duration fixed income funds and money market funds designed to optimise risk-adjusted returns based on factors like duration, yield to maturity, credit quality and currency.

2. Market fluctuations and how we deal with them: Markets do go up and down and so will the portfolio value. For balances below S$50k, if the value of your portfolio is lower than your capital at any given point in time, the shortfall will be topped up (on both losses incurred on capital and returns) so you earn the 3% p.a. returns on your first S$20k and 2.7% p.a. on your next S$30k. I.e: This means, while the Qualifying Period is live, your capital sum for balances below S$50k won't go down. Read more about the Top-Up Programme here or dive into the details for the Top-Up terms and conditions.

3. Segregated funds: All funds invested with Chocolate Finance are segregated and held separately by third-party licensed custodians. This means if anything happens to us – your money is still safe. Only the balancing item (i.e. any top-up that we may have provided) is not protected (and this is why we can't say your capital is guaranteed).

For balances above S$50k, the return is up to 2.7% p.a., but the actual return may fluctuate due to market volatility. This means that the return on your balance above S$50k may be positive, neutral or may fall below 2.7% p.a. from time to time. Remember that we only make money if you make money, so we are very incentivised to achieve the returns. We advise that 2.7% p.a. is not guaranteed and there is a potential for capital losses. Past performance is not necessarily an indication of future performance.

How do I report an alleged fraud attempt or scam?

As part of our commitment to protecting our customers and preventing fraud, we monitor all transactions and conduct daily reviews to identify any unusual or suspicious activity.

To report any scam or fraud cases the fastest way is using WhatsApp from within your app. Just tap on the pink WhatsApp icon in the top right corner of your homepage and we'll get chatting! Alternatively, you can call us on +65 9479 7979.

Our customer services will be available from 9am - 6pm Monday - Sunday.

How do I report an email, social media handle, website or app impersonating Chocolate?

Whilst imitation is the sincerest form of flattery, we take things like this seriously. Please help us to control impersonations by reporting this to our team immediately. The fastest way is to open the Chocolate Finance app and tap on the pink WhatsApp icon in the top right corner of your homepage and we'll get chatting! Alternatively, you can call us on +65 9479 7979 or email support@chocolatefinance.com. We thank you in advance.

How do I report phishing emails or messages, claiming to be Chocolate finance, requesting for my login credentials and personal information?

We take the security of your personal information very seriously and we will never ask for your login credentials. Please report any potential phishing attempts immediately to our customer service team using WhatsApp from within your app. Just tap on the pink WhatsApp icon in the top right corner of your homepage and we'll get chatting! Alternatively, you can call us on +65 9479 7979 or email us at support@chocolatefinance.com.

What should I do if I lose my phone? Can Chocolate Finance block my account?

Losing your phone can be a real pain! If you can get access to someone else's phone – call or Whatsapp us at +65 9479 7979. Alternatively, email us at support@chocolatefinance.com and we will temporarily freeze your account. Don't worry your account will be in safe hands until you're ready to use it again.

Fees

How much does it cost to open a Chocolate Finance account?

Best things in life are free! It's completely free to open a Chocolate Finance account.

Does Chocolate Finance have any monthly charges or fees?

There are no monthly charges or subscriptions for using Chocolate Finance. We only make money after you make money. So naturally, it’s our number one priority to deliver on our Chocolate rates. No fees are charged until you achieve the stated returns. Only once the return has been achieved and the fund outperforms the returns, we will take a fee of between 0-2%, depending on how much the portfolio outperforms (we've got to make our money somewhere 🤑). We will never take any money from your 3% p.a. returns on your first S$20k or amounts thereafter for performance below 2.7% p.a.

If you'd like to dive into the details 🤓, read away here.

What are the underlying fund fees?

The funds are chosen to maximise returns net of any underlying third-party fees. Please refer to the fund documents in the App for detailed information on the underlying funds. This can be found on the 'My Account' page under the 'Documents' section. Don't worry, your return is NET of any underlying fund expenses. This means you will still get the full 3% p.a. on your first S$20k, 2.7% p.a. on your next S$30k and up to 2.7% p.a. on any amount above that.

As there are no fees, how does Chocolate Finance make money?

Chocolate invests your savings in a portfolio of fixed-income funds. We only make money once you’ve made money. So naturally, it’s our number one priority to make the returns we’re working towards for you. We make our money when the portfolio has met the returns and overperforms.

Referrals

What is the Chocolate Finance referral programme and how do I refer a friend to join?

Good returns are like good friends – life is better with them. That's why you can earn S$15 every time a friend successfully joins Chocolate Finance using your unique referral link, tops up at least S$1,000 and keeps at least S$1,000 with us for 30 days. Better still, they'll receive S$15 too.

To refer a friend, simply tap Refer & Earn at the top of the app homepage, or head to More with Chocolate and tap Invite and get rewarded. From there, you can share your unique referral link through your favourite messaging app or copy the link to share however you like.


You can also allow Chocolate Finance access to your contacts or manually enter a friend's phone number to send them an invitation directly. They'll receive an SMS with your unique referral link to download the app and sign up. If you invite friends this way, you can track who you've invited and see their progress directly in the app.

When will I receive my referral reward, and what are the requirements to get it?

You'll both receive your S$15 referral reward once your friend has:

Signed up using your unique referral link.
Successfully completed account verification.
Topped up until their total Chocolate balance reaches at least S$1,000. This can be done in a single top-up or across multiple top-ups.
Kept their balance at or above S$1,000 for 30 continuous days.

The 30-day period starts when their balance first reaches S$1,000. If their balance falls below S$1,000 at any point during those 30 days, the referral will no longer qualify for the reward.

Once all the requirements have been met, S$15 will be credited to both your Chocolate Finance accounts.

If you invited your friend through your contact list in the Chocolate app, you can track their progress and send them a reminder to complete the required steps.

Rewards are subject to the Referral Terms. For the full Terms & Conditions, visit the Refer & earn page in the app and scroll to the bottom to view the Referral Terms.

Chocolate Card

How do I redeem and track my HeyMax Max miles and do they expire?

Good news – Max Miles never expire 🥳! You can redeem your miles in the way that works best for you, whenever you want:

  • Transfer to 27+ airline and hotel partners (and counting) at a 1:1 ratio, with no fees!
  • Use your miles for any flight booking through the HeyMax FlyAnywhere program at 1.8 cents per mile.
  • Redeem miles for vouchers and gift cards at popular brands you love.
  • Track and redeem your miles easily through your HeyMax account and start enjoying those rewards!

Check out more on the HeyMax website.

Can I use the Chocolate Visa debit card on AXS?

Chocolate Debit Card can no longer be used as a credit card payment mechanism on AXS.

This does not affect any other part of the Max Miles programme. You will still earn 1 Max Mile for every S$1 spent on nearly all other spend categories, up to your first S$2,000 per month, and 0.4 Max Miles per S$1 thereafter. Note: Bill payments earn miles too, but are capped at 300 miles per month.

How are Max Miles calculated and how long do they take to be rewarded?

If you're eligible for HeyMax benefits, you'll earn Max Miles on eligible card purchases and bill payments.

Card spend: (from 1st Sep)

Earn 1 Max Mile per S$1 on your first S$2,000 of eligible spend each calendar month.
Earn 0.4 Max Miles per S$1 on eligible spend thereafter.

Eligible bill payments: (from 1st Sep)

Earn 1 Max Mile per S$1 on your first S$300 of eligible bill payments each calendar month.
No miles are awarded on eligible bill payments above S$300 per calendar month.

Your Max Miles will appear as pending once your payment is charged to your card. Once the transaction settles (typically within 7 days), they'll be credited to your HeyMax account.

Transactions below S$0.50 do not earn Max Miles.

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Do I earn HeyMax miles on bill payments with my Chocolate card?

Yes. Unlike many rewards cards, your Chocolate Visa Card lets you earn HeyMax Miles on many transactions that are commonly excluded by other cards -  If you're eligible for HeyMax benefits, you can earn up to 300 Max Miles per calendar month on eligible bill payments.

Bill payments earn miles at the same rate as your eligible card spend: 1 Max Mile per S$1 on bill payments that fall within your first S$2,000 of eligible monthly spend.0.4 Max Miles per S$1 on bill payments made after you've exceeded S$2,000 of eligible monthly spend. From the 1st September 2026, the total number of miles you can earn from eligible bill payments is capped at 300 Max Miles per calendar month.

Eligible bill payment categories include:

- Medical & Healthcare (MCC 8011–8099)

- Government Services (MCC 9311–9399)

- Utilities (MCC 4900–4999)

- Real Estate & Property Management (MCC 6513, 6531)

- Insurance (MCC 6300–6399)

- Business Services (MCC 7311–7399)

What is the partnership between Chocolate Visa card and HeyMax about?

We’ve teamed up with HeyMax to bring you even more rewards when you spend with your Chocolate Visa debit card. Customers who maintain an average daily balance of at least S$5,000 in their SGD Chocolate account can enjoy:

  • 1 Max Mile per S$1 on your first S$2,000 spent each month
  • 0.4 Max Miles per S$1 after that — no cap
  • Note: Bill payments earn miles too, but are capped at 300 miles per month

To start earning HeyMax Miles, you'll first need to link your HeyMax account in the Chocolate app.Once linked, you'll be able to view your confirmed Max Miles, lifetime Max Miles and your HeyMax Member ID directly in the Chocolate app.

Plus introducing "Returns for Miles" - you can now convert eligible monthly Chocolate returns into HeyMax Miles. No complicated categories. No annual fees. Just more ways to turn your everyday spending and savings into travel rewards.

Learn more about HeyMax here.

How does Miles for Returns work?

From 1 September, customers who maintain an average daily balance of at least S$5,000 in their SGD Chocolate account can convert the previous month's Chocolate returns into Max Miles directly in the Chocolate app. You can choose how much of your eligible returns you'd like to convert.

For example:

  • In September, you can convert your August returns.
  • In October, you can convert your September returns.

Each month's returns can only be converted during the following calendar month.

Please note that our Miles Multiplier offer will end on 31 August 2026 and be replaced by Miles for Returns.  The final Miles Multiplier will be credited during the first week of September 2026 for qualifying accounts.

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How do I qualify for HeyMax benefits?

To unlock HeyMax benefits, you'll need to maintain an average daily balance of at least S$5,000 in your SGD Chocolate account.

Your eligibility is determined by your previous month's average daily balance. If your average daily balance is S$5,000 or more, you'll unlock HeyMax benefits for the following month.

For example: Your September average daily balance determines whether you'll enjoy HeyMax benefits in October.

Only your SGD Chocolate account balance is used to calculate your average daily balance for HeyMax eligibility. USD balances are not included.

If your previous month's average daily balance falls below S$5,000, you won't be eligible for HeyMax benefits during the following month. Once your average daily balance returns to S$5,000 or above, your HeyMax benefits will then automatically be restored for the next month.

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How do I get a Chocolate Finance Visa card and is it free?

Getting a Chocolate Finance card is easy and free! Every Chocolate Finance account comes with a Visa debit card available digitally within the app. To activate it, swipe right on your balance to see the Chocolate card on your homepage or find it in the 'More with Chocolate' section. Once you're on your card page, simply tap 'Activate now' and voila!

Once your digital card is activated, you can order a physical Visa debit card at no additional cost. Navigate to the card page, tap 'Order a physical card,' and follow the prompts to confirm your delivery details. Your physical card will arrive at your doorstep in a few days.

Note: There are no annual fees associated with your Chocolate Card!

Why are my card transactions processed in XSGD?

Your card transactions are processed in XSGD, which is a stablecoin pegged 1:1 to the Singapore Dollar (each XSGD is equivalent to one Singapore Dollar). While your transactions remain in SGD, processing them in XSGD utilises blockchain technology for efficient payment settlement, ensuring secure and speedy transactions. Rest assured, no fee will be incurred when SGD is converted to XSGD and vice versa and this doesn't impact your transactions in any way; it's just a behind-the-scenes process for smoother payments.

What is the difference between a digital card and a physical card?

A digital card exists solely within the Chocolate Finance app and is used for online transactions, providing instant access to your funds without the need for a physical card.

In contrast, a physical card is a tangible card that can be used for in-person transactions at physical stores, public transport, and anywhere Visa is accepted. It's ideal for situations where digital payments are not accepted or for those who prefer the convenience of a physical card. Plus, it looks pretty in your wallet!

Both types of cards are linked to your Chocolate Finance account, use the same card number and offer the same functionality. They just cater to different preferences and usage scenarios.

Are there any spending limits on the Chocolate Finance card and how do I check them?

Your Chocolate Finance card has a maximum limit of S$1,000 per transaction and a maximum daily spending cap of S$20,000.

Want more control? You can personalise your spending limits directly in the app — just tap on the card from the home page go to More, then Spend limits to set your:

  • Per transaction limit
  • Daily total spend limit
  • Monthly total spend limit

To keep everything safe, we’ll ask for a quick biometric or PIN confirmation to update your changes.

How do I create, view or change the PIN for my Chocolate card?

In the app, you can easily manage your Chocolate card PIN and transactions. To update or reset your PIN, tap on your Chocolate card within the app to access the cards page. Then, select 'More' and choose 'Change card PIN'. For enhanced security, an OTP will be sent to verify your request.

My Chocolate card hasn't arrived yet?

It typically takes 5-10 business days for your card to be delivered. If this period has passed, please contact us via WhatsApp (you can start the chat from your Chocolate app) or email us at support@chocolatefinance.com. We will be happy to check on the status of your card order.

Can I withdraw money from an ATM using my Chocolate Finance Visa debit card?

No, the Chocolate card cannot be used to withdraw cash from ATMs.

Where can I use my Chocolate card?

You can use your Chocolate Finance card for payments wherever Visa is accepted (which is almost everywhere 🤑). There is a maximum limit of S$1,000 per transaction.  And remember, the more you spend, the lower your returns, so top up your account after your spending spree to keep maximising your benefits!  Hello, happy returns and smart spending!

🤓 Pro tip: Don’t forget to link your Chocolate Card to HeyMax to earn Max Miles on every spend. Ready to turn everyday spend into your next getaway? ✈️

How can I replace a lost or faulty card?

Lost your card? Or having problems with your current card? No worries! Simply open the app, head to the cards page, tap 'More,' and choose 'Replace your card.' Follow the instructions, and we’ll take care of the rest. We will deactivate your old card to keep your money safe and block all future transactions. Your shiny new card will arrive at your address in 5-10 days.

If you’re not sure if your card is really lost, you can freeze it in the app to keep your money secure while you hunt it down. Once you find it, you can unfreeze your card.

How do I activate my Chocolate Visa debit card?

Activating your card is easy! Open your Chocolate Finance app and navigate to the 'cards' page. Tap 'received your card, activate now' and enter the last 4 digits of your card number in the app. It's that simple!

How do I cancel my card?

If you no longer require your physical card or digital card, simply reach out to customer services via WhatsApp (you can start the chat from your Chocolate app) or email us at support@chocolatefinance.com and we can cancel your card for you.

How do I freeze or unfreeze my Chocolate card?

Freezing or unfreezing your Chocolate card is simple! In the app, navigate to your card page and tap 'Freeze card' to temporarily disable it. While your card is frozen, it can't be used for transactions. Remember to consider any recurring subscriptions or payments linked to this card before freezing it. You can unfreeze your card anytime, allowing you to resume using it whenever you need to.

How do I dispute unauthorised or fraudulent transactions on my Chocolate Visa debit card?

If you notice any unfamiliar transactions or suspect fraud on your Chocolate Visa debit card, contact us immediately via WhatsApp (you can start the chat from your Chocolate app).

Additionally, we recommend you temporarily freeze your card from the app for added security.

Your prompt communication in these situations is greatly appreciated as it helps us ensure the protection of your account.

How do I report a stolen card?

If you suspect your card is lost or stolen, immediately freeze it in the app for added security. Then, navigate to 'Replace your card' by tapping on 'More' from your card page. You can order a replacement card directly, which will automatically cancel your current card.

Can I earn miles with my Chocolate Visa debit card? What benefits and rewards come with it?

Your Chocolate Visa debit card is packed with awesome perks – Hello smart spending!

  • Earn 1 HeyMax mile for every S$1 spent on almost anything, anywhere, up to your first S$1,000 of spend each month. After that, earn 0.4 Heymax miles per S$1 spent (hello rewards!)
  • Multiply your miles when you save more — maintain a higher Chocolate balance and enjoy bonus miles every month, automatically.
  • Zero FX fees —  We use Visa's exchange rates and pass them directly to you, with zero hidden FX fees or markups. Experience transparency and competitive rates that help you keep more of your money.
  • Exclusive Visa Platinum offers in travel, dining, shopping, sports, and entertainment! Discover here.

Plus, your Chocolate balance continues to enjoy a happy 3% p.a. on the first S$20k - no debt, no stress, just smarter rewards for your everyday purchases. (Unlike the feeling of spending with credit cards, that rack up debt while you spend!) Hello, smart spending!

Can I use the card overseas? Are there any fees associated with using my Visa debit card abroad?

Yes, you can use your Chocolate Finance Visa debit card overseas. There are no additional fees associated with using your card abroad. You will only be charged the Visa FX transaction rate — we do not add any further fees or markups, ensuring transparency and convenience for your international transactions. You can check the rates here on Visa's website.

🤓 Pro tip: Make sure to link your Chocolate Card to HeyMax and earn Max Miles on every overseas spend! You’ll earn miles based on the equivalent SGD amount, using the Visa FX rate at the time of the transaction.

Chocolate Business

What is the Chocolate Business account? Is it a corporate bank account?

Chocolate Business is a new place for businesses in Singapore to grow their idle cash—designed to help your company’s money work harder, without the usual hoops.

Earn more from your business cash with daily returns, no lock-ins, and the confidence of the Chocolate Top-Up Programme.

Chocolate business is not a corporate bank account or fixed deposit, it is a Cash Managed Account, where your corporate funds are invested in a carefully managed portfolio, which can include short-duration fixed income and money market funds, so you can earn returns while keeping your money accessible.

  • 1.7% p.a. on your first S$300k
  • Up to 1.7% p.a. on amounts above that
  • No lock-ins or hoops
  • Daily returns you can track in-app
  • Withdraw anytime

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No fees – we only make money once we deliver your returns.

Your first S$300k is supported by the Chocolate Top-Up Programme, so if we don’t meet the target during the Qualifying Period, we’ll top up the difference.

Simple, flexible, and designed to help your business cash do more.

How does Chocolate Business generate these returns and what are the underlying funds?

Your company’s money is invested in a carefully selected portfolio of funds designed to deliver risk-adjusted returns. These can include short-duration fixed income funds and money market funds, optimised based on factors such as duration, yield to maturity, credit quality, and currency.

The Chocolate Managed Account for Business will be made up of:

  • LionGlobal SGD Liquidity Fund Class (I)
  • LionGlobal SGD Liquid Plus Fund Chocolate Class

These allocations may change at the discretion of the portfolio manager. You can always view the latest fund composition and allocation breakdown directly in your app. The portfolio does not invest in equities, helping to keep risk levels aligned with a cash management strategy.

You can also refer to Chocolate Business fund documents for past performance. Please note: past performance is not necessarily indicative of future results.

What is the Chocolate Business Top-Up Programme and its Qualifying Period?

The Top-Up Programme is a promotional incentive. It's been put in place to support the returns on your company's first S$300k (currently 1.7% p.a.) during the Qualifying Period (until 30th September 2026). This means, if for some reason, the portfolio underperforms, the difference will be topped up so you enjoy the current rate.

Chocolate Business reserves the right to make changes to the Qualifying Period or adjust its rates at any time without prior notice.

Risk disclosure: This programme does not guarantee capital or returns. Chocolate Business reserves the right to pause or stop the programme at any time due to market disruptions, over-utilisation, excessive withdrawals, exchange restrictions, or other force majeure events.

How do I open a Chocolate Business account?

Step 1: Download the Chocolate Business app from the App Store or Google Play.

Step 2: If you’re an existing Chocolate Finance customer, simply log in using the same phone number linked to your personal account. If you’re new to Chocolate Finance, you’ll first need to verify your identity using Singpass.

Step 3: Complete your business verification.

You must be a director or authorised representative of the business. You'll need to confirm your company name and UEN, verify your identity, and provide any supporting information or documents required for verification. We will retrieve your company's BizFile and Constitution directly from ACRA, where available, reducing the amount of information and documentation you'll need to provide.

If any shareholders or stakeholders hold 25% or more ownership of the business, they will be required to verify their identity as part of the onboarding process. We may also contact other associated parties where required.

Supporting documents

(Depending on your business type):

  • Private Limited Company (Pte Ltd): No additional document upload required
  • Partnership: Partnership Agreement
  • LLP: LLP Agreement
  • Sole Proprietorship: No additional document upload required
  • Charity: Charity Registration Certificate (if not reflected in ACRA records), List of Trustees, Directors, or Management Committee Members, Latest Audited Financial Statements or Annual Report

Documents can be uploaded in JPG, PNG, HEIC, WEBP or PDF format (maximum file size: 50MB).

Please note that the documents listed above are the most commonly required. Depending on your business structure and circumstances, we may request additional information or supporting documents to complete our review.

Step 4: Once all required parties have completed verification, you're all set! Use the Chocolate Business app to add and manage your business funds and track your returns daily.

You can also add additional users to your account at this stage. Account verification can take up to 2 business days, although it is often completed much sooner when all required information and documentation are provided.

If we require any further information to complete our review, we'll reach out directly to you or the relevant stakeholder via email with details of what is needed.

How do I add money to my Chocolate Business account and how long does it take?

Adding money to your Chocolate Business account is simple and convenient. From the homepage of your Chocolate Business app, tap on 'Add Money' and choose from these options:

  • One-time bank transfer: Make a one-time FAST bank transfer quickly and securely. Log in to your company's corporate bank account and use your Chocolate Business account details to make a transfer.
  • PayNow Corporate: Save or screenshot the QR code and use your company's bank app to make a PayNow Corporate transfer.

Please note: Ensure you are transferring money from your company's corporate bank account, as we can only accept payments from accounts registered in your company's name.

Timeframes for transfers:

  • Singapore FAST and PayNow Transfers are typically instant. If your transfer isn't immediate, allow a few minutes for processing.

There are no minimum or maximum requirements for the Chocolate Business account. You can add as much or as little as you like! However, it's worth noting that the returns you earn on amounts less than S$246 are below 1 cent, so perhaps add more than that to start seeing your returns daily!

Your company's money starts earning returns quickly with Chocolate Business:

  • Balances below S$300k: You'll see returns in your app the next day.
  • Balances above S$300k: Depending on when we receive your money, it takes 3-5 business days to start seeing returns on your latest top-up.
How do I withdraw money from Chocolate Business?

To make sure your company's money is safer than ever, all withdrawal accounts must be verified to protect you against scams and fraud.

To securely add a verified withdrawal account, simply top up your Chocolate Business account from your company's corporate bank account (any amount will do). We'll verify the account name and number through this deposit automatically and save it for future withdrawals.

You can withdraw your company's money anytime from your Chocolate Business account:

  • Tap "Withdraw" on the Chocolate Business app homepage.
  • Enter the amount you want to withdraw and swipe to confirm.
  • Your withdrawal will take 1-2 business days to reach your bank account.

There are no charges or penalties to withdraw your company's money. Take money out anytime, no restrictions.

How long do withdrawals take to reach my Chocolate Business account?

Chocolate Business is designed to be smooth, simple and safe. You can request a withdrawal anytime in your app. At Chocolate Business, your company's money is invested in a portfolio of funds to optimise returns. When you request a withdrawal, it typically takes 1-2 business days to process.

For withdrawals:

  • Up to S$50k per day (or multiple withdrawals adding up to S$50k) Usually 1 business day
  • Above S$50k per day usually 2 business days. You will be able to see in the app if you have already withdrawn over S$50k today.

Try withdrawing tomorrow after 8am when the limit resets. In some instances – like if you've recently added money or made multiple transactions — your withdrawal might take a little longer to reach your account.

What interest rate is Chocolate Business offering?

Chocolate Business offers a return of 1.5% p.a. on your first S$300,000 and up to 1.5% p.a. on any amount thereafter. Daily returns. No lock-ins. No complex criteria or hoops to jump through. See your returns daily in the app. Chocolate Business takes no fee and only makes money once we deliver the return. This means, if we don't make the returns for your first S$300k, the difference will be topped up during the Qualifying Period. Learn more about the Top-Up Programme.

Chocolate Business reserves the right to change the return from time to time in line with market conditions.

Note: Chocolate Business is not a bank and doesn't 'offer interest'. Instead, your company's money earns a 'return' based on the performance of the Chocolate Managed Account for Business portfolio designed to deliver the return.

Why is the return on my balance above S$300,000 lower than 1.7% p.a.?

Returns for amounts above S$300k can be up to 1.5% p.a., based on the yield to maturities of the underlying assets, however, the actual daily return may fluctuate a little due to market volatility and can either be positive, negative, or even neutral. If you see a few days of small negatives, as Charles Schwab says, "The best course of action is to remain invested and stay the course," Your return is calculated using a money-weighted rate, considering the timing and size of your investments. Remember that the 1.5% p.a. return is not guaranteed and there is a potential, although small, for capital losses. Past performance is not necessarily an indication of future performance.

Is the Chocolate business account covered by the SDIC Singapore Deposit Insurance Corporation, for up to S$100,000?

Chocolate Business is not covered by the Singapore Deposit Insurance Corporation (SDIC) because we are not a bank. The SDIC protects corporate deposits up to S$100,000 per member bank, making it applicable to companies, sole proprietorships, and partnerships — but Chocolate Business operates differently. Your company's money is segregated and held by licensed custodians, so it remains safe and accessible to you at all times.Your funds with Chocolate Business are held separately by trusted custodian, HSBC, under the management of our fund managers, and are ringfenced in the event that anything happens to Chocolate Business.

What happens if Chocolate Business outperforms the return?

We make our money when the fund outperforms the stated returns. If the portfolio returns are higher than 1.5% p.a. on your first S$300k or up to 1.5% p.a. on amounts above S$300k, we take the excess as an outperformance fee (between 0-2%, depending on how much the portfolio outperforms). Rest assured, we only make money after you have made your returns. If the funds' return is more than 2% p.a. above the return, then these returns are yours.

What is the balancing item on my live account statement?

The balancing item helps show how we account for market movement so you can have a clear understanding of what's happening with your company's money. It displays the difference between your account balance and the assets backing your money. Since asset values go up and down, we balance this fluctuation for you so that you get the 1.5% p.a. return on your first S$300k.There are 2 kinds of balancing items reflected in your live account statement:

  1. The Top-Up Programme – If your returns are lower than 1.5% p.a. on your first S$300k – the difference is topped up during the Qualifying Period. This difference is reflected as a positive balancing item.
  2. An outperformance fee – We make our money when the fund outperforms the stated returns. If your returns are higher than 1.5% p.a. on your first S$300k, we take the excess as an outperformance fee (between 0-2%, depending on how much the portfolio outperforms). This is reflected as a negative balancing item. Rest assured, we only make money after you have made your returns.
How secure is Chocolate Business?

Security is our top priority. Here's how we keep your account, your company's money, and data secure:

  • We use Singpass to verify your identity, ensuring the safe collection of your personal data.
  • We use Sumsub to verify your company and associated parties, ensuring the safe collection of your company data.
  • Your company's money is safeguarded with MAS-licensed institutions.
  • We implement two-factor authentication (2FA) and a security code for transactions and withdrawals exceeding S$500, adding an extra layer of protection to your account.
  • We provide real-time alerts to keep you informed of any account activity.
  • Our transaction monitoring system keeps a close eye on all transactions, flagging any suspicious activity, and ensuring your peace of mind.
  • We regularly scan for vulnerabilities and hire independent auditors to conduct internal and external security tests.

Rest assured, Chocolate Business is operated by Chocfin Pte Ltd, licensed by the Monetary Authority of Singapore (CMS101452).

Is the money in my Chocolate Business account safe from capital losses, can I lose my principal sum?

The short answer is the money your company puts into your Chocolate Business account is not safe from capital losses. However, for the long answer, you need to understand these 3 things:

  1. Investment strategy: Any money your company puts into your account (capital) is then invested into a carefully curated portfolio, which can include a mix of conservative short-duration fixed income funds and money market funds designed to optimise risk-adjusted returns based on factors like duration, yield to maturity, credit quality and currency.
  2. Market fluctuations and how we deal with them: Markets do go up and down and so will the portfolio value. For balances below S$300k, if the value of your portfolio is lower than your capital at any given point in time, the shortfall will be topped up (on both losses incurred on capital and returns) so you earn the 1.5% p.a. returns on your first S$300k. I.e: This means, while the Qualifying Period is live, your capital sum for balances below S$300k won't go down.
  3. Segregated funds: All funds invested with Chocolate Business are segregated and held separately by third-party licensed custodians. This means if anything happens to us – your company's money is still safe. Only the balancing item (i.e. any top-up that we may have provided) is not protected (and this is why we can't say your capital is guaranteed).

For balances above S$300k, the return is up to 1.5% p.a., but the actual return may fluctuate due to market volatility. This means that the return on your balance above S$300k may be positive, neutral or may fall below 1.5% p.a. from time to time. Remember that we only make money if you make money, so we are very incentivised to achieve the returns. We advise that 1.5% p.a. is not guaranteed and there is a potential for capital losses. Past performance is not necessarily an indication of future performance.

Does Chocolate Business have any monthly charges or fees?

There are no monthly charges or subscriptions for using Chocolate Business. We only make money after you make money. So naturally, it's our number one priority to deliver on our Chocolate Business rates. No fees are charged until you achieve the stated returns. Only once the return has been achieved and the fund outperforms the returns, we will take a fee of between 0-2%, depending on how much the portfolio outperforms. We will never take any money from your 1.5% p.a. returns on your first S$300k or amounts thereafter for performance below 1.5% p.a.

Who can open a Chocolate Business account?

Whether your are an SME, a Sole Proprietorship, an LLM , a public company or even a charity or non profit – as long as you are a Singapore incorporated company with a valid UEN you can open a Chocolate Business account! Hello happy money!  Please note Chocolate Business is limited to one account per company.

How is Chocolate Business different from a business bank account?

Chocolate Business is not a business bank account—it’s an investment product designed to work alongside your business bank account. A business bank account helps you run your day-to-day operations like making payments, paying suppliers, and managing cash flow. Chocolate Business is built to help you earn returns on your idle cash—the money your business isn’t using right away, the payroll, the marketing budget, the parked cash.

Instead of sitting in a bank account earning little to no interest, your funds are invested in a carefully managed portfolio of funds, so they can work harder for your business while remaining accessible. Most businesses use Chocolate Business alongside their existing bank account: Keep operational cash in your bank account. Move surplus cash to Chocolate Business to earn returns.

Can I use Chocolate Business to make payments or pay suppliers?

No, Chocolate Business is not designed for making payments or running daily business transactions.

You won’t be able to accept or send:

  • Payments to suppliers or clear invoices
  • Set up GIRO or recurring payments externally
  • Issue cards or make purchases - The Chocolate Visa debit card for businesses is coming soon - watch this space!

Instead, Chocolate Business is designed as a place to park and grow your excess business cash. You can only accept money from a bank account in your business name, likewise you can only withdraw to a verified withdrawal account in your business name.

Business customers generally have the following set up:

  • Use your business bank account (e.g. DBS, Aspire, Revolut) for payments and operations
  • Use Chocolate Business to earn returns on funds that are not immediately needed

You can withdraw your funds anytime, and once they’re back in your bank account, you’re free to use them as usual.

SG61 birthday booster

How does the October USD 1% p.a. promotion work?

From 1–31 October 2026, you’ll get an extra 1% p.a. on USD added above your starting balance. There’s no opt-in, no minimum and no maximum.

Your starting USD balance is the amount shown in the email sent to existing users on Monday 28th September. For new users your starting balance is US$0.

Any eligible USD you add above this amount during October will earn the extra 1% p.a. for the number of days it is held above your starting balance from 1st October to 31st October 2026.

SGD → USD conversions count as new USD and are eligible for the promotion.

Depending on your balance, your additional USD could enjoy:

  • On qualifying balances within your first US$20,000: 4.1% p.a. + 1% p.a.
  • On qualifying balances within your next US$80,000: 3.8% p.a. + 1% p.a.
  • On qualifying balances above US$100,000: actual portfolio returns + 1% p.a. Actual portfolio returns may vary.

Your promotional returns won’t appear in the app during October. They’ll be calculated separately and credited within 7-10 business days after 31 October.

Plus, for 24 hours only: enjoy a 0% FX Guarantee Fee when converting SGD → USD from 11am, 1 October to 11am, 2 October 2026 (SGT). The usual FX Guarantee Fee applies when converting back USD → SGD.

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What is the Birthday Booster?

To celebrate Chocolate's 2nd birthday and Singapore's 61st National Day, we're giving you an extra 1% p.a. on qualifying new money you add after opting in to the promotion.

The Birthday Booster runs from 1 August to 30 September 2026 and will be credited as a single bonus 10 business days after the promotion ends.

How do I join the Birthday Booster?

It's easy:

  1. Tap the Birthday Booster banner in the Chocolate app and opt in.
  2. Add at least S$5,000 in new money after you've opted in.
  3. Earn an extra 1% p.a. on up to S$20,000 of qualifying new money.

Remember to opt in before adding your money. Only qualifying new money added after you've opted in will be eligible for the Birthday Booster.

What counts as “new money” or “newly added money”?

New money is the increase in your SGD balance above your starting balance. Your starting balance is your highest SGD balance during the promotion period before you opt in. Money converted from your own Chocolate USD balance into SGD doesn't count as new money.

Why do I need to opt in before adding money?

Only new money added after you've opted in qualifies for the Birthday Booster. Money added before you opt in forms part of your starting balance, so it won't qualify. Top tip: Opt in first, then add your new money. Sadly if you do not opt in you will not qualify for the boost.

How is my Birthday Booster calculated?

Your Birthday Booster depends on:

  • Your qualifying new money each day (minimum S$5,000 before you qualify, maximum S$20,000);
  • When you add your new money; and
  • How long it stays in your account until 30 September 2026.

The earlier you opt in and add qualifying new money, the more days it can earn the Birthday Booster.

What happens if I make multiple deposits or withdrawals?

You can make multiple deposits after opting in. If you withdraw money during the promotion, your qualifying new money may reduce. If it falls below S$5,000, you won't earn the Birthday Booster for those days. Depositing money before opting in, or withdrawing and redepositing your own money, won't increase your Birthday Booster.

I'm already a Chocolate customer. Does my whole balance qualify?

No, your existing balance becomes your starting balance. Only qualifying new money you add after you've opted in can earn the Birthday Booster. If you're new to Chocolate, your first eligible deposit (up to S$20,000) can qualify.

When will I receive my Birthday Booster?

We'll calculate your Birthday Booster after the promotion ends and credit it to your Chocolate account within 10 business days after 30 September 2026. You'll continue to receive your usual daily returns throughout the promotion.

Where can I read the full terms & conditions?

You can read the full terms & conditions by tapping the Birthday Booster banner in the Chocolate app or on our website here.

Still have questions?
We’re here to answer them.

Download the app and sign up now.

It only takes a few minutes.

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Verify your identity using Singpass
Top up to enjoy happy returns
Scan to download
Photo of Chocolate Finance's App in a mobile phone where customers can see their daily returns on their savings.
3% p.a. return
On your first S$20k.
2.7% p.a. return
On your next S$80k.
Up to 2.7% p.a.
On amounts thereafter.
Full-on security
Security is our top priority.
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